Shipping Policy

SHIPPING:

WE SHIP TO CONTINENTAL US ONLY!!!

All items are shipped priority overnight using FedEx as the preferred carrier. We package our orders with extreme care. Everything will be double bagged inside an insulated cooler with appropriate heating or cooling packs if deemed necessary. Shipping will be $44.99 flat rate shipping and handling including box, heat or cold packs. If you live in Tennessee, North Carolina, South Carolina, Georgia, or Kentucky then shipping is only $34.99. You must be present to sign for the package on the first delivery attempt, or the DOA Guarantee below becomes void. 

IF YOU WANT TO ADD TO AN EXISTING ORDER THAT YOU HAVE ALREADY PAID SHIPPING ON USE COUPON CODE “Combine”  AT CHECKOUT 

 

 WE DO NOT CREDIT OR REFUND ANY SHIPPING COST.

 

Shipping delays that result in live stock lost will not be covered under the Knox Corals Guarantee. 

 

 

Returns & DOA Guarantee:

We guarantee all of our items to arrive alive. If, for some reason, an item does not arrive alive, you must contact us via email, with detailed pictures of the item within TWO HOURS of the package’s arrival. If you are not present to sign for the package on the first delivery attempt, this guarantee becomes void. If, in our opinion, the item is deemed to be deceased or defective, a credit will be applied to your account.

 

Refunds:

REFUNDS WILL NOT BE GIVEN. You will receive a credit for your next purchase. 

 

Shipping Day:

After your order is placed, you will receive an email from us within 24 hours asking your preferred delivery day.  Orders will not be shipped without a reply to the confirmation of delivery day email Typically we ship next day if it falls in our scheduled shipping days of  Wednesday, Thursday and Friday. Saturday delivery is sometimes available for $25 extra charge. 

 

WE ONLY SHIP TO THE LOWER 48 STATES, NO EXCEPTIONS!